What our customers say

Bounce is a great service. However this was the most convenient options for us to use to allow us time to enjoy Japan luggage free as well as late pick up to move onto our next destination. We definitely reccomend and will use again when we are back in Japan! Japan's system and service is way ahead of any other country. Australia needs to catch up!!

Easiest process in the world. Booked the morning of delivery for 9/10 days. Suitcase was kept safe in the barber's shop for the entire time, in the back. Staff/owners were lovely and welcoming for both drop off and collection. Received a QR code 30mins before collection, which was scanned and BOOM all done. Easy to find on Google maps, no clue why some people struggled, plus has spinning barber's poles outside shop. Perfect from start to finish.

They were amazing as they really saved my day! Even though they told me the latest check out time is 6pm (their closing time), they stayed open until 6.30pm because I was not able to make it to the store on time. I think they preemptively stayed open later if there is a booking that was set to check out that day but has not checked out by the time the store closed. If they hadn’t done that, I would have to leave my luggage there as I had a flight that night! The staff was also friendly and allowed me to use their bathroom to change clothes. Thank you for providing a great quality service! 🙏🏼🙏🏼🙏🏼

So I did go to the smoke shop side instead of the back entrance but once I found it the process was so so easy. The pickup was also very easy. The process was great and I will use them again.

Over all, good location however doesn't match the Google maps location. Search separately the on of the place when it is revealed.

Staff was very friendly and helpful. I made a reservation for 4 bags, but we only needed 3 (completely my fault). The staff took care of changing my reservation and refunded me the extra bag charge. Thank you very much and I will recommend this place to all my friends and family!